Returns are permitted up to 30 days from original purchase date. The item must be in original packaging, in resalable condition. Your receipt must be presented with item at time of return. Returns will be made in the form of original payment. Please bring your appropriate credit card as we do NOT keep these on file. Checks and Debit transactions will be refunded in cash, after checks clear.
Special orders of NON-STOCK and CUSTOM FRAMING items are non-refundable
While each custom framing order is unique, we guarantee design, workmanship, materials and our customer's overall satisfaction. If for any reason you are dissatisfied with your piece, please let us know and we will do our best to resolve the issue. Our goal is a completely satisfied customer. We guarantee it.
Did you know that it is illegal to reproduce a copyrighted image or document without permission? Unless it is for educational purposes, Riverside Art will not scan or copy any materials that show a copyright symbol or are obviously taken from a copyrighted source, without permission from the copyright holder.
- Written permission: Even if you know the copyright holder, we still need to receive a written consent from them in order to proceed with a job that would otherwise be an infringement upon someone's copyrights.
- Absolve us of wrongdoing: The customer must perform some due diligence in tracking down the copyright holder if he/she is not personally known or no longer in business. If after some searching, and the copyright holder cannot be identified, we must be provided with a notarized statement from you that absolves Riverside Art from any action due to copyright infringement.
- Artwork does not actually have to show a © symbol, as it is automatically given to the artist upon completion of the work and remains in the artist's possession for some time after their death. "As a general rule, for works created after January 1, 1978, copyright protection lasts for the life of the author plus an additional 70 years. For an anonymous work, a pseudonymous work, or a work made for hire, the copyright endures for a term of 95 years from the year of its first publication or a term of 120 years from the year of its creation, whichever expires first" (United States Copyright Office). In other words, if you did not make the work, you probably do not have the legal right to reproduce it.
- Images that appear on internet searches are drawn from various sites across the web, and are often copyrighted. Just because it's on the internet, doesn't mean that the image if free to use.
- Professional photographers own the copyrights of the photos they shoot, not the people who are in the photograph. We will not reproduce professionally shot photographs without the written consent of the photographer.
- Published books or periodicals are also protected under copyright law. We cannot copy an image out of a book to frame without permission from the publisher. However, you may tear the page out of the book itself, as you own the physical book.
Image quality is solely contingent upon the original source file. A file can have a high dots per inch (dpi) or be several MB in size, but that does not necessarily mean it will produce a high quality image or can be enlarged several times the original size. The source file contains all of the information about the image. If the file is lacking in detail, the computer cannot magically create it to make the image better. Any enhancement or correction made with the computer is entirely based on the information provided in the source file.
For large, high-quality output, the image must have at least 250 dpi AT THE PRINTED SIZE. You cannot take a 2" x 3" image at 400 dpi and enlarge it to a 20" x 30". It will not maintain the image quality since it would now be 40 dpi.
There are risks to lamination, as it is a permanent process, and you only get one shot to get it right. Be mindful that newspaper and things printed on thinner papers can risk wrinkling when going through lamination machines. We are very careful when sending things through the machine, but sometimes it just wrinkles. Either be prepared to bring extra copies or accept the risk that your piece may end up with a wrinkle or two in the end.
To ensure the most accurate color, we only print on papers that have been specifically profiled for our printers. Our currently available substrates are:
- Sunset Select Matte
- Canvas Sunset Select
- Cotton Etching Paper
- Sunset Select Presentation Matte Paper
- Sunset Select Satin Photo
- More will be announced as they are added
Some kinds of papers can go through our printers. Others can not. We can print on some customer papers, though we have the final say. Most stationery in letter, ledger, and legal sizes are fine. Please plan on bringing more than enough stationary to allow for test prints and possible errors. We DO NOT print on t-shirt transfer paper even if it says it's meant for laser printers.
Our inkjet printers utilizes a four-color process to make prints. The four-color process is a means of printing a wide range of color using only Cyan, Magenta, Yellow, and Black inks. In most cases, color matching is not an issue. However, there are some inherent limitations with this process-especially when attempting to match fluorescent, metallic or iridescent paints-and can result in minor shifts in color. We will discuss any concerns about color matching with you during the initial consultation.